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Changing the Product Architecture

When I joined the developed HR platform, the stakeholders defined every need based on roles. This approach leads to The fundamental issues:

  • Admin defines many roles to handle current needs.

  • Some roles conflicted.

  • The admin could not handle new needs.

"How many roles should I set up?"

hr-adminstrator-confused

To solve the above, I did the following process to optimize the product design:


Analysis of the current platform:

  • Understand the current HR platform and its limitations based on stakeholder interviews, user feedback, and analysis of the existing role-based system.

  • Identify pain points and conflicts between different roles that restrict flexibility and hinder handling new needs.

  • Gathering insights from similar HR platforms or modular systems.

Detecting pain points, insights to the platform; 

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Define Goals for redesigning:

  • Clearly define the objectives of the UX redesign, such as improving flexibility, removing restrictions, and enabling the HR super-admin to handle new needs efficiently.

 

Detecting user Persona and access needed:

  • Create user personas representing different user roles and their specific needs within the HR platform.

  • Consider the perspectives of HR super-admins, regular admins, and other users who interact with the system.

Goals and process of redesigning the platform

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Information Architecture:

  • Develop a new information architecture that is module-based rather than role-based.

  • Identify the key modules required to provide all the necessary services on the platform.

IA draft based on user needs and features

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User flow based on the epics and roles

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Wireframing and Prototyping:

  • Create wireframes to visualize the new module-based system, focusing on the user flows and interactions.

  • Prototype the wireframes to simulate the user experience and validate the design concept with stakeholders and potential users.

  • Iterate on the wireframes and prototypes based on feedback and usability testing.

Wireframe design based on findings and needs

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The benefits of redesigning

  • The platform is now completely flexible.

  • The HR super-admin can handle new needs by developing new modules and assigning them to specific roles.

  • There are no restrictions anymore.

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